Case Study

E2E Testing of Conventional Core Banking modules for UAE’s leading Commercial Bank

Business Situation:

The current trend in the technology being the mobility and banks who are always at par with latest technologies, have not fallen back to use the mobility technology to achieve the Mark to Market Phenomena and enhanced product offering coupled with an objective of achieving customer delight. The Client was a leading commercial bank offering Conventional banking products for all the segments of Customers (Retail and Corporate). And hence the customer went ahead with the implantation of SIBS digital banking platform

Challenges:

  • Business Rules Vs System Workflows: Identification of Customer Touch Points and devices/interfaces in the entire life cycle of customer experience
  • Complex Business Requirements: Multiple Workflows driven from sales officer, Credit Evaluators, Contact Point Verification Agents and Central Processing Cell with make/checker processing
  • Effort Duplication: Multiple OSs, Devices and access points reflecting in the duplication of test effort
  • Configuration Challenges: Scalability of the Application under test with vast set-ups required with respect to multiple channels and interfaces

The Solution:

  • Requirement Analysis & Design: Hybrid Business Assurance processes was designed where requirement workshops organised with a two-way interaction model to eliminate ambiguities and address the incomplete requirements
  • Test Design: Use case approach along with orthogonal array approach to ensure the comprehensive test coverage
  • Test Execution: Data driven test approach covering synthetic as well as converted data
  • Process Improvements: Specifically designed regression suites which were executed in a regular frequency to ensure the system being not regressed
  • Other Details:
    Solution- SIBS/SDE
    Business Products: CIF, CCII, Omni Channel Branch (OCB) CASA, Term Deposits, Fund Transfer, Bill Payment, Loans, Trade Finance, Retail Internet and Mobile Banking, Corporate Internet and Mobile Banking, Loan Origination System(LOS), GL

Key Accomplishments

  • Defect elimination due to structure requirement analysis and management
  • Reduced timeline in test design by introducing hybrid approach of use case and orthogonal array
  • 360 view of progress with graphical dashboard summarising the progress and issues
  • Process Improvements: Specifically designed regression suites which were executed in a regular frequency to ensure the system being not regressed
  • Other Details:
    Solution- SIBS/SDE
    Business Products: CIF, CCII, Omni Channel Branch (OCB) CASA, Term Deposits, Fund Transfer, Bill Payment, Loans, Trade Finance, Retail Internet and Mobile Banking, Corporate Internet and Mobile Banking, Loan Origination System(LOS), GL