Digital Banking IB

Case Study

UAT Testing of an Internet Banking application for Malaysia’s Second Largest Financial Service Provider

Assuring Quality and reduced time to market with our structured test methodology services.

Business Situation:

Malaysia’s second largest financial service provider implemented Internet banking application for customers to perform everything online with no need to go to branch. Testing was to be conducted on various mobile devices and browsers.


  • Inadequate information on requirements in User Requirement Documents.
  • Lack of business understanding on the new applications.
  • Frequent requirement changes even during testing phase.
  • Non Availability of Functionalities (Yet to Develop) during UAT testing
  • Business team is new to the testing process

The Solution:

  • Hastraa performed UAT of the application on testing the functionalities like Kwik Account Opening, Link VA to CASA accounts, Transfer funds, Bill Payment, Prepaid Reload, Send Money, Claim Money, Remittance, Kwik Account Closure.
  • The approach for UAT testing is to identify the Kwik specific testing scope for Internet & Mobile applications and formulate a specific test strategy providing the standard methodology and procedures for driving the overall test management approach.
  • Test Management, UAT Testing Services, Regression Testing.
  • Testing was performed on iPhone 4, Android and iPad devices.
  • Web Browser – Chrome, Internet Explorer
  • HPQC ALM is used as an end-to-end test management tool.

Benefits for the Customer:

  • Information gap filled on time to ensure quality of test design & execution.
  • Frequent scope changes analysed and planned to fit in the existing schedule or a change request raise to address the same.
  • Mitigation/fall back plans were put in place during all critical tasks to ensure the project deadline is not impacted.
  • Test Process improvements on the existing process for the organization to use across projects.
  • Creation of test repository – for future change request, bug fixes, projects.
  • Trained Business teams in testing process, testing tools.